Category Archives: Employee Training

How to Avoid Your Business Becoming an ADA Target

It is certainly good to know what to do if your business is served with a lawsuit under the ADA. It is even better to know what steps you can take to help avoid your business becoming a target for these lawsuits in the first place. While there is no way to completely avoid the risk of an ADA lawsuit, taking a few simple (and in many cases low cost) steps can help reduce the risk of appearing as “low hanging fruit” for plaintiffs, plaintiff’s advocacy organizations, and the Department of Justice. Tip #1: Curb Appeal We’ve all heard stories …


Is Employee Training Your Weakest Link?

Recently I read a national news story about a disabled veteran who claimed that an employee of a hotel denied and mocked his request for assistance in getting his wheelchair down a flight of stairs. Although I lay no claim to knowing the true facts of the incident, or the hotel’s ADA procedures, the story did get me thinking about the vital role employees play in ensuring compliance with a business’s public accommodations obligations. Simply put, your employees can be either your greatest strength in ensuring compliance and avoiding lawsuits, or your Achilles heel. Most businesses have detailed policies prohibiting disability …